Delete your account

Option 1 — Inside the app

The fastest way to delete your account is from the Pawey app:

1. Open Pawey on your device.
2. Go to the Profile tab.
3. Scroll to the bottom and tap Delete account.
4. Confirm. Pawey starts the protected deletion process and closes your sign-in only after the active-data cleanup is complete.

If the connection is interrupted, do not assume the request failed or completed. If the same account still signs in, reauthenticate and retry. If it no longer signs in, or you are unsure, email support so we can verify the result without recreating the account.

Update to the latest Pawey version before deleting. Earlier installed versions may use a legacy on-device flow that does not cover the current inventory. If you already used an earlier version, email support and do not recreate the account while we verify what happened.

Option 2 — By email

If you no longer have access to the app, send us an email from the address associated with your Pawey account:

We verify ownership of the email address before processing the request. Most requests are completed within 7 days. Active-service deletion completes within 30 days.

What gets deleted

We delete the account data that Pawey uses to operate the App from our active Firebase service, including:

• Your Pawey sign-in identity and its links to Apple or Google sign-in. This does not delete your Apple or Google account.
• All pet profiles, weights, vaccinations, medical records, and microchip data.
• All reminders, recurring reminders, appointments, and saved vets.
• Your profile information (name, phone, address, emergency contact).
• Every uploaded file under your account — profile and pet photos, resized display copies, health-record attachments, and generated exports.
• Device push-notification data that still identifies or belongs to the account.

What is separate or may be retained

• Apple, Google, and RevenueCat may retain purchase, entitlement, and subscription records under their own legal and operational retention. They are not removed by the in-app Firebase cleanup, and account deletion does not cancel the subscription.
• Newsletter and waitlist signup is a separate consent record. Unsubscribe or email us if you also want that record deleted.
• Pseudonymous PostHog product analytics may be retained to understand aggregate usage trends. Aggregated or de-identified Sentry diagnostics that no longer identify you may be retained for security and reliability. Pseudonymous data is not necessarily anonymous.
• Limited records may be retained where law requires it, under restricted access and only for the required period.

What happens to my paid subscription?

Important: deleting your Pawey account does not cancel a paid subscription.

There is no active Pawey Plus subscription to purchase before launch. After a store release, subscriptions will be billed and managed by the store where you subscribe; the checkout screen will show the applicable price, trial, and cancellation terms. If you have an active store subscription, cancel it before deleting your Pawey account so you can confirm the cancellation went through.

Timeline & retention

Whichever path you use, we remove your personal information, pet data, and uploaded photos from Pawey’s active service within 30 days of a verified request. Copies in backups or provider recovery systems are isolated from ordinary use and follow the applicable configured provider, backup, and legal retention periods. Contact us for current retention details. This is consistent with the Data Retention section of our Privacy Policy.

The processor, subscription, newsletter, analytics, diagnostics, and legal exceptions above are not described as active Pawey account data and may follow separate retention or request handling. For a broader verified erasure request involving processor records, email hello@pawey.co. Applicable lawful-retention exceptions still apply, and processor-record deletion does not cancel store billing.