Support

We’re a small team and we read every message. We aim to reply within a few business days.

Email us

The fastest way to get help is to email us directly. Include your device model and app version if it’s a bug.

Email support@pawey.co

Common questions

Many of the most-asked questions are answered on our FAQ page. Topics covered:

How does Pawey Plus pricing work?
How do I cancel my subscription?
How do I delete my account and data?
Why does Pawey ask for location access?
Can I share my pet’s profile with a sitter or vet?

Account & data

Delete your account: /delete-account
Privacy: /privacy
Terms of Service: /terms

Manage your subscription

Pawey Plus is billed by Apple or Google, not directly by us. Refunds are handled by Apple or Google under their store policies — Pawey cannot issue refunds directly. To cancel or change your plan:

iOS: Settings → tap your name → Subscriptions → Pawey → Cancel Subscription. (You can also manage it from the App Store: tap your profile icon → Subscriptions.)
Android: Play Store → profile → Payments & subscriptions → Subscriptions → Pawey

Pawey is made by Trendspark Ltd. For privacy / data inquiries, the same support@pawey.co inbox is monitored.